Terms & Conditions

Whiterok Ltd
Company Registration Number: 07842202
Website: www.whiterok.co.uk

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1. General

Whiterok Ltd (“Whiterok”, “we”, “us” or “our”) is a private limited company registered in England and Wales under company number 07842202.

Our registered office is:

60 Southern Road
Basingstoke
Hampshire RG21 3EA
United Kingdom

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Our website is www.whiterok.co.uk.

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Whiterok provides architectural design, architectural technology, planning, technical drawing and related project services to residential and commercial clients.

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These Terms & Conditions govern your access to and use of our website. By accessing or using this website, you agree to comply with these terms. If you do not agree with these terms, you should discontinue use of the website.

We reserve the right to amend these Terms & Conditions from time to time. Changes will be published on this website and will apply from the date of publication, subject to applicable law.

These Terms & Conditions relate to the use of our website and do not replace any separate appointment, fee proposal, contract or terms of engagement agreed between Whiterok and a client.

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2. Website Content and Information

The information, text, graphics, photographs, drawings, plans, illustrations, software and other materials published on this website are provided for general information purposes only.

Although we endeavour to ensure that the information published on our website is accurate and up to date, we do not warrant or guarantee that all information is complete, current or free from errors or omissions.

The website and its contents may be updated, amended, suspended or removed at any time without notice.

Information published on this website does not constitute professional architectural, planning, building regulations, construction, legal, financial or other technical advice. Visitors should not rely on website content as a substitute for advice tailored to their particular project or circumstances.

Any architectural drawings, plans, computer-generated images, photographs, visualisations, project descriptions or examples of our work are illustrative only unless expressly stated otherwise. They may not represent the final construction, specification, dimensions, materials, costs or appearance of a completed project.

Planning permission, building regulations approval and other statutory consents are subject to applicable legislation, policies and the decisions of the relevant authorities. Whiterok does not guarantee that any particular application, proposal or project will receive approval.

Professional services supplied by Whiterok are governed by the scope of work, fee proposal, appointment and contractual terms agreed with the relevant client.

Your use of, or reliance on, information published on this website is at your own discretion. Nothing in these Terms & Conditions excludes or restricts liability where such exclusion or restriction is prohibited by law.

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3. External Websites and Third-Party Content

This website may contain links to third-party websites, organisations, services or resources for information and convenience.

Whiterok does not control third-party websites and is not responsible for their content, accuracy, availability, security or privacy practices.

The inclusion of a third-party link does not necessarily constitute an endorsement of the website, organisation, product or service concerned.

Visitors access third-party websites at their own risk and should review the relevant website terms and privacy policies before using those services.

 

4. Copyright and Intellectual Property

Unless otherwise stated, the intellectual property rights in the content of this website belong to Whiterok Ltd or are used under an appropriate licence or with permission.

This includes, without limitation, website design, text, graphics, photographs, illustrations, architectural drawings, plans, design concepts, visualisations, project images, logos and other materials.

Visitors may access and view the website for personal, non-commercial information purposes.

You must not reproduce, copy, distribute, publish, modify, commercially exploit or otherwise use material from this website without our prior written permission, except where such use is permitted by applicable law.

You must not use the Whiterok name, logo, designs, drawings or other intellectual property in a way that suggests an association with, approval by or endorsement from Whiterok without our prior written consent.

The intellectual property rights and permitted use of drawings, designs and other materials prepared for individual clients are governed by the relevant client appointment, applicable licences and the law.

The publication of project material on this website does not grant visitors permission to reproduce, adapt or use that material for their own projects or commercial purposes.

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5. Website Use and Availability

You agree to use this website lawfully and in a manner that does not interfere with its operation, security or availability.

You must not knowingly introduce viruses, malicious software or other harmful material, attempt unauthorised access to the website or its systems, or use the website in a manner that could damage, disable or impair its functionality.

We do not guarantee that the website will always be available, uninterrupted, secure or free from errors or harmful components.

We may suspend, restrict or discontinue access to the website, or any part of it, where reasonably necessary for maintenance, security, operational or other legitimate reasons.

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6. Limitation of Liability

To the fullest extent permitted by law, Whiterok shall not be liable for losses arising from reliance on general information published on this website, temporary website unavailability, technical errors or the content of third-party websites.

Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited under the laws of England and Wales.

These Terms & Conditions relate to website use only. Liability arising from architectural design, planning, technical drawing, consultancy or other professional services supplied by Whiterok will be determined by the applicable client agreement and relevant law.

Nothing in these terms affects any rights or remedies that cannot lawfully be excluded or restricted.

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7. Data Protection and Privacy

Whiterok Ltd is committed to protecting personal information and processing it lawfully, fairly and transparently in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and applicable privacy and electronic communications legislation, as amended from time to time.

This section explains how personal information may be collected, used, stored, shared and retained in connection with our website, business activities and communications with Whiterok.

Personal information may relate to website visitors, prospective and existing clients, property owners, consultants, contractors, suppliers, professional advisers and other individuals whose details we process in connection with our services.

Information may be provided directly by individuals, obtained from publicly accessible sources or generated automatically through the use of our website and associated technologies.

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8. Information We Collect

Depending on the circumstances and the website features in use, the information we process may include:

Contact and identity information: Names, email addresses, telephone numbers, postal addresses, business contact details and other information provided when contacting us.

Enquiry and correspondence information: Messages, contact form submissions, emails, telephone correspondence, meeting notes and records of communications.

Project and property information: Addresses, project details, planning-related information, architectural requirements, drawings and related documentation. Where such information identifies an individual, it may constitute personal data.

Publicly available information: Information obtained from public registers, planning applications, property-related records, professional directories, business websites and other lawful public sources.

Website and technical information: IP addresses, browser and device details, operating system information, referral information, pages visited, dates and times of access, website interaction information and technical logs, where collected through our website or service providers.

Cookie and preference information: Information relating to cookie settings, consent choices and similar technologies, where applicable.

Other information: Information reasonably necessary to respond to enquiries, provide our services, administer projects, maintain business records or comply with legal obligations.

We do not intentionally request special category personal data unless there is a specific and lawful reason to do so. Individuals should avoid submitting sensitive personal information through general website forms unless it is necessary and we have requested it through an appropriate channel.

 

9. How We Use Personal Information

We may use personal information for the following purposes:

• Responding to enquiries and requests for information.

• Discussing proposed projects and preparing quotations or fee proposals.

• Providing architectural, design, planning, technical drawing and related professional services.

• Communicating with clients, consultants, contractors, suppliers and other project participants.

• Managing appointments, project administration, correspondence and business relationships.

• Maintaining appropriate business, accounting, project and professional records.

• Operating, maintaining, securing and improving our website.

• Monitoring website performance and diagnosing technical problems.

• Detecting and preventing fraud, abuse, security incidents and unauthorised access.

• Complying with applicable legal, regulatory, accounting and professional obligations.

• Establishing, exercising or defending legal claims.

• Sending marketing communications where permitted by applicable law.

We process personal information only where an appropriate lawful basis applies. Depending on the purpose, this may include contractual necessity, taking steps at an individual's request before entering into a contract, compliance with a legal obligation, legitimate interests or consent where required.

Where we rely on legitimate interests, these may include managing our business, responding to relevant professional enquiries, maintaining appropriate project records, protecting our systems and establishing or defending legal claims. We consider the rights and interests of individuals when relying on this basis.

Where processing relies on consent, consent may be withdrawn at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

 

10. Wix Website Hosting and Third-Party Service Providers

Our website, www.whiterok.co.uk, is hosted using the Wix website platform, operated by Wix and its relevant affiliated companies.

Wix provides website hosting and related infrastructure, applications, security features and website management tools. In providing these services, Wix and its service providers may process information relating to people who visit our website or interact with its features.

Depending on the Wix features enabled on our website, this information may include:

• IP addresses and technical connection information.

• Browser, device and operating system details.

• Website access logs, session information and browsing interactions.

• Cookie identifiers and cookie preferences.

• Information submitted through website contact forms or other interactive features.

• Information relating to security, fraud prevention, platform performance and technical errors.

• Records of consent choices where website privacy and cookie tools are used.

Wix may store or process information using its hosting infrastructure, databases, applications, affiliated companies and service providers. Its infrastructure and backup systems may be located in different countries.

The precise information processed will depend on the features, settings, integrations and applications enabled on our website. We do not represent that every category of information listed above is necessarily collected by Whiterok or by our current website configuration.

Wix's processing of personal information is subject to its own applicable terms, privacy policy and data processing arrangements. Further information is available in the Wix Privacy Policy and the Wix Data Processing Agreement information.

Where Wix processes personal data on our behalf, it acts as a data processor in accordance with the applicable arrangements. Wix may also process certain information for its own purposes in accordance with its own privacy obligations, depending on the circumstances and service involved.

Whiterok remains responsible for determining the purposes and means of its own processing activities and for meeting the data protection obligations applicable to it as website operator and, where applicable, data controller.

Other third-party providers may also process information if their services are integrated into our website or business operations. These may include email providers, analytics services, website applications, IT providers and professional service providers. The relevant providers will depend on the services actually used.

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11. Information Submitted When Contacting Whiterok

If you contact Whiterok by website form, email, telephone, post or another communication channel, we may collect and retain the information you provide, including your name, contact details, the contents of your enquiry and any supporting documents.

Where a website contact form or other Wix feature is used, information submitted may be transmitted through or stored within Wix's systems and made available to authorised Whiterok personnel or other service providers involved in operating the website or responding to your enquiry.

We use this information to respond to your enquiry, assess potential projects, communicate with you, prepare proposals, provide requested services and maintain appropriate records of our business dealings.

Please do not submit information that is unnecessary for your enquiry, particularly sensitive personal information or confidential documents that have not been requested.

If your enquiry progresses into a client relationship or project, relevant information may be incorporated into our client, contractual, accounting, project or professional records and retained in accordance with Section 13.

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12. Publicly Accessible Information

In carrying out our business, Whiterok may obtain and use information from publicly accessible sources, including planning registers, public authority records, professional directories, business websites and other public records.

Such information may include names, business contact details, property addresses, planning application details and other information relevant to an enquiry or project.

The fact that information is publicly accessible does not mean that it falls outside the scope of data protection legislation. Where information relates to an identifiable individual, we will process it only where we have an appropriate lawful basis and for purposes that are relevant, proportionate and consistent with our legal obligations.

Where required by law, we will provide individuals with information about our processing activities, subject to applicable exceptions and exemptions.

We may retain relevant publicly sourced information as part of project files, correspondence, business records or evidence supporting professional work, where retention is justified and lawful.

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13. Data Retention and Statutory Record-Keeping

Whiterok retains personal information, publicly sourced information, contact details, correspondence and business records for as long as reasonably necessary for the purposes for which they are held.

These purposes may include responding to enquiries, managing client relationships, delivering projects, maintaining professional records, complying with statutory obligations, meeting accounting and taxation requirements, satisfying applicable contractual or insurance requirements, and establishing, exercising or defending legal claims.

Where a statutory minimum retention period applies to a particular category of record, we retain the relevant records for at least the required statutory period. Records may be retained for longer where there is a lawful and justified reason.

There is no single statutory minimum retention period applicable to all publicly available information or personal contact details. The appropriate retention period depends on the nature of the information, its purpose, any applicable legal requirements and the circumstances in which it is held.

Retention periods for information processed by Wix may also be affected by the applicable Wix services, account settings, contractual arrangements, backup processes and legal requirements.

We periodically review the information we hold. When information is no longer required and there is no lawful reason to retain it, we will securely delete it or anonymise it where appropriate, subject to applicable statutory obligations, legal claims, relevant legal holds and technical limitations associated with secure deletion from backup systems.

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14. Data Security and Disclosure

We take appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, destruction, misuse, alteration or disclosure.

Wix provides security and platform infrastructure as part of its services. We also take reasonable steps within our control to manage access to information, use appropriate business systems and protect information processed by us.

Where necessary and lawful, personal information may be shared with:

• Wix and relevant website hosting or technical service providers.

• IT, email, communications and website support providers.

• Clients, consultants, contractors and other project participants.

• Planning authorities, building control bodies and other relevant public authorities.

• Accountants, solicitors, insurers and other professional advisers.

• Regulatory bodies, law enforcement authorities or courts where disclosure is required or legally justified.

We seek to limit disclosure to information that is appropriate and necessary for the relevant purpose.

Where third-party service providers process personal data on our behalf, we will take appropriate steps to ensure that suitable contractual and data protection safeguards are in place.

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15. International Transfers of Personal Information

Wix's hosting infrastructure, affiliated companies and service providers may operate in countries outside the United Kingdom.

Where personal information is transferred outside the United Kingdom in circumstances governed by UK data protection legislation, appropriate transfer safeguards will be used where required. Depending on the circumstances, these may include an applicable adequacy regulation, an approved international data transfer agreement or addendum, or another lawful transfer mechanism.

Further information about Wix's relevant arrangements is available through its published privacy and data processing documentation.

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16. Individual Data Protection Rights

Subject to applicable legal conditions and exemptions, individuals may have the right to:

• Request access to personal information held about them.

• Request correction of inaccurate or incomplete information.

• Request erasure of personal information in certain circumstances.

• Request restriction of processing in certain circumstances.

• Object to processing based on legitimate interests or to certain other processing activities.

• Request the transfer of certain personal information where the right to data portability applies.

• Withdraw consent where processing is based on consent.

• Complain to the Information Commissioner's Office (ICO).

These rights are not absolute. For example, information may need to be retained to comply with legal obligations or to establish, exercise or defend legal claims.

Requests concerning personal information held by Whiterok may be made using the contact details published on our website. We may need to verify the identity of the person making a request before responding.

Where a request concerns information processed through Wix on our behalf, we will take reasonable steps to locate and address the relevant information using the available website and service-provider tools. Where appropriate, we may need to contact Wix or another provider to assist.

If Wix processes information independently for its own purposes, requests concerning that processing may need to be directed to Wix in accordance with its privacy policy.

Further information about individual rights and complaints is available from the Information Commissioner's Office.

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17. Cookies, Analytics and Similar Technologies

Our website may use cookies and similar technologies to enable core functionality, support security, remember preferences, understand website performance and improve the visitor experience.

Wix may use essential cookies and related technologies for purposes such as security, fraud prevention, platform stability and website functionality.

Depending on the features and integrations enabled on our website, additional cookies or similar technologies may be used by analytics services, embedded content, third-party applications or other providers.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies. Our cookie controls should allow visitors to make choices about applicable categories of non-essential technologies.

Visitors may also be able to manage cookies through their browser settings, although disabling certain cookies may affect website functionality.

The actual cookies and technologies used on our website should be documented in our Privacy Policy or Cookie Policy, as applicable. Wix's general guidance is available through its Cookies and Your Wix Site guidance.

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18. Marketing Communications

We may use contact details to communicate about enquiries, proposals, existing projects and services relevant to a business relationship.

Where we send direct marketing communications by email, text message or other electronic means, we will comply with applicable privacy and electronic marketing laws, including consent requirements and any relevant exceptions.

Individuals may object to direct marketing or withdraw marketing consent where applicable. We will honour valid requests in accordance with the law.

Submitting an enquiry does not automatically mean that an individual has agreed to receive unrelated marketing communications.

19. Further Privacy Information and Contact

These Terms & Conditions should be read alongside Whiterok's Privacy Policy and any applicable Cookie Policy.

The Privacy Policy should provide further information about our actual data processing activities, including the purposes and lawful bases for processing, the categories of personal information collected, applicable recipients, retention periods or criteria, international transfers and how individuals can exercise their rights.

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For enquiries about Whiterok's handling of personal information, or to exercise your data protection rights, please contact us using the details below.

Whiterok Ltd
Company registration number: 07842202
60 Southern Road
Basingstoke
Hampshire RG21 3EA
United Kingdom

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Website: https://www.whiterok.co.uk/

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Email: info@whiterok.co.uk
Telephone: 01256 643561

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For privacy-related enquiries, please identify that your request concerns personal information or data protection so that it can be directed appropriately.

 

20. Governing Law and Jurisdiction

These Terms & Conditions and any dispute arising from or in connection with the use of this website shall be governed by the laws of England and Wales.

Subject to any mandatory legal rights or jurisdictional requirements, the courts of England and Wales shall have jurisdiction over disputes relating to these Terms & Conditions.

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Nothing in these Terms & Conditions affects any rights or remedies that cannot lawfully be excluded or restricted.